Shipping & Returns

We carefully inspect every piece before it ships to make sure it meets our highest standards and quality. If you think we missed something, please let us know. Keep in mind, subtle uniqueness with the shape or hand-painted design is subject to vary slightly per piece due to the handmade and hand-painted nature of pottery and is not considered a flaw or blemish. If you are completely unhappy, please let me know and provide pictures so that I can see how to best help you.

All pottery that is purchased during our sale events, signing events, custom made items, seasonal items, and personalized items are considered Final Sale!

In the unfortunate and rare event that your order arrived in less than perfect condition, damaged items must be reported within 2 days of the arrival of your order. 
To file a claim with us please email us at brooklyn@ettabco.com immediately and include the following for claim purposes.
Please provide clear pictures of the:
• outside of the box and of any visible damage to the box
• inside of the package along with the packaging materials
• pottery inside the box
• the damage of the pottery
• Please include your first and last name and order number in the email.

The claim process can take time but I assure you we will help get this resolved as quickly as possible. You will need to keep the original box, all packaging materials, and the damaged item for UPS to collect from you, they will bring a call tag for your box - KEEP IN MIND this may take a few weeks for them to pickup depending on the time of year. Failure to keep these items for UPS Claim will result in a non-refund, unless we tell you to discard it or return it to us in writing. Once the item has been picked up by UPS, please allow up to 12 business days for them to inspect the box and for the item to return to us. As soon as we are in possession of the damaged item, we will issue the refund (minus original shipping charges) to your original form of payment. If you would like a replacement for the broken item, we will issue this for you if we have the item still available in inventory. If the item has sold out and we are not able to replace it, we will provide a refund on the item for you to the original form of payment. 

Returns must be pre-approved. Only applicable on items purchased from Etta B & Co. If you ordered through a different retailer, please contact them for help but I am not responsible for their exchange or return policy as that is subject to each store and retailer, I apologize for any inconvenience.

Sale items and personalized items may not be returned. If you have a concern with your order, please contact me within 2 days of receiving it so that I can help you.

Once your return request has been approved, I will send you the address to mail it back to us. Your order must be postmarked back to us within 7 days of your confirmed UPS delivery date. Anything returned after 7 days will not be accepted for a refund or gift card.

Item must be clearly unused and unwashed to be deemed returnable.

Returns will be at your expense and will not be reimbursed. Please use the carrier of your choice, but I recommend obtaining a tracking number with your returning box whether it is via FedEx, USPS, or UPS.

Items being returned must be shipped back in the original packaging used - please pack it as carefully as possible. Once your return is received and arrives in safe condition, please allow 3-5 business days for processing. If your return arrives and is clearly not packed well and broken during shipment, it will not be refunded.

This ONLY applies to orders purchased & shipped from Etta B & Co.
If you ordered through a different retailer, please contact them for help but I am not responsible for their exchange or return policy as that is subject to each store and retailer, I apologize for any inconvenience.

Did you order the wrong item by mistake or unhappy with the handmade shape, painting, etc. I will be glad to help you.

The item you want to exchange must be completely unused, unwashed, and be in the original packaging material.

If you ordered through Etta B & Co. and want to make an exchange, please contact me to ensure we can provide an exchange with the item you're wanting as items sell out or become unavailable (seasonal).

Once your exchange has been approved, you may return the item with your chosen carrier (please obtain a tracking number) at your own expense that will not be refunded or reimbursed. Once your return is received and has safely arrived back, I will issue the new shipping label to ship your exchanged item to you - the new shipping label fee will be emailed to you prior and must be paid before your exchange will be completed.

If the new shipping label for your exchange is not paid for, your returned item will be refunded in the form of an Etta B & Co. gift card for store credit only and the exchange will be cancelled.

All of our items, except Dinnerware, are currently in stock and ready to ship unless stated on the item or is custom ordered.

All Dinnerware items are handmade to order and will ship in 6-8 weeks once you place your order.

All other orders ship within 1-7 business days. Please be patient during Christmas or special online events. Your order will be shipped as quickly as possible during these busy times but I appreciate your understanding as I am the sole owner and carefully pack each order for shipping. Once the order has been fulfilled, a tracking number will be sent to your email address that was used at the time of purchase. Please allow time for the tracking number to update with UPS, up to 24 hours.

Yes. Please allow up to 7 business days for your order to be shipped with USPS as our postal office has limited hours in our small town of Etta and this is not our standard delivery service.

For faster shipping, please use a residential or business address at checkout for UPS to deliver to.

As soon as your order departs from Etta, we will email a tracking number with the estimated arrival date. Please watch your tracking number for updates to know when to expect your delivery. If you will be away, please notify a family member or friend to gather your delivery once it arrives. If your order has been delivered but you did not receive it, please check with your driver or local carrier as well as neighbors or family members for any information. Sometimes boxes are delivered in different places depending on the driver so please check around your home to see if it was left in a different area. Once your box has been marked as delivered, it is out of our control. Occasionally orders will be checked as 'delivered' and arrive the following day. Please work with the carrier used for your delivery - USPS or UPS - as soon as possible to retrieve any geographical details of the delivery to be sure it was left at the correct address. We are not responsible for stolen packages or lost deliveries and apologize for the inconvenience. 

If you have any additional questions, please reach out to me and I will be glad to help you.

Email: brooklyn@ettabco.com 
Call/Text: Brooklyn at (662) 539-1321

For updates on your order, please feel free to call or text me.
Please include your name and order number so that I can help you as quickly as possible.